Privacy Policy

VYNE d.o.o., Bratov Učakar 82, 1000 Ljubljana, Slovenia, acts as the data controller for personal data processed through the VYNE+ website, online store, artist pages and bottle-specific digital pages. We process personal data for handling orders, payments, delivery, age verification, customer support, complaints, returns, accounting, legal compliance, fraud prevention, alcohol-delivery restrictions, Custom Edition production and customisation, audio-file handling, label customisation, gift cards, gift messages, artist identity and authority verification, rights-claim handling, aggregate tracking of music used for Custom Edition bottles, administration of artist reporting and payments, website security and analytics and, where consent is given, marketing communication.

The categories of personal data may include name, surname, billing and delivery address, gift recipient delivery address, email address, telephone number, order details, payment status, invoice data, communication history, IP address, cookie identifiers, age-verification information, personal messages, label content, selected sound, vynefication duration, wine base, uploaded audio files and related metadata where these are provided for a Custom Edition or gift experience.

Uploaded audio files may contain personal data, including voice recordings or information about identifiable persons. Customers should only upload audio they are allowed to provide and should avoid including sensitive personal data unless necessary. A YouTube link or a link to another third-party platform submitted by the customer is used as a reference for selecting or identifying the requested song or recording. Where required, depending on the type of recording, its author and the applicable rights arrangement, the audio used for production is obtained separately from a lawful source or from the author, artist or other relevant rightsholder. Audio files are processed through an automated production workflow and are not routinely listened to or reviewed by VYNE+. VYNE+ may access or review audio where reasonably necessary for technical support, quality control, security, complaint handling, rights claims or legal compliance. Audio files are processed for the purpose of creating the ordered Custom Edition product, operating any related bottle-specific digital experience, administering music-use records and artist payments where applicable, handling rights claims and providing customer support. VYNE+ does not publish customer-provided audio publicly unless this is part of a feature selected by the customer and the necessary rights and consents have been obtained. VYNE+ may share audio files or related production information with service providers and production partners only where necessary for these purposes.

Bottle-specific QR pages may display order-related information, including the selected sound, vynefication duration, wine base, label content, gift message or other customer-provided details. Customers should not provide personal data, sensitive information or third-party content for display on such pages unless they have the right and consent to do so. VYNE+ may process technical access data, such as IP address, device or browser information and access time, when a QR page is scanned or visited, for security, functionality, analytics and customer support purposes, subject to this Privacy Policy and applicable cookie or consent rules.

Promotional publication of customer content. VYNE+ will not publish or use photographs, videos, testimonials, messages, label designs, images of Custom Edition bottles or other customer-submitted content on its website, social-media channels, advertising, press materials or other public media without obtaining separate written consent from the person who submitted the content and, where applicable, from any other identifiable person shown or heard in it. The consent request will identify the content concerned, the intended channels and purposes of publication and any applicable duration or territory. Consent is voluntary, is not a condition of purchase and may be withdrawn for future use at any time by contacting info@vyneplus.com, without affecting lawful use made before withdrawal. The person providing the content must have authority to grant the agreed permission and remains responsible for obtaining any necessary consent from other identifiable persons, including the recipient of a gift.

The legal bases for processing are performance of a contract, compliance with legal obligations, legitimate interests such as security, fraud prevention and customer service, and consent where required, for example for certain marketing or non-essential cookies. Personal data may be shared with payment providers, delivery providers, IT service providers, audio or production service providers, Klet Brda or other production partners where necessary to fulfil the order, accounting providers, legal advisers and public authorities where required by law.

Personal data is retained only for as long as necessary for the relevant purpose. Order, invoice, payment and accounting records are retained for the periods required by tax, accounting, consumer protection and other applicable laws. Customer-support, complaint, fraud-prevention, rights-claim, music-use and artist-payment records are retained for as long as reasonably necessary to resolve the relevant matter, establish or defend legal claims and meet legal obligations. Uploaded audio and production files are retained until the relevant order has been fulfilled and for any limited period thereafter that is reasonably necessary for technical support, complaint handling, bottle-specific digital experiences or rights claims. They are then deleted or anonymised unless longer retention is required by law, an unresolved claim or another documented legal basis. The applicable retention periods or the criteria used to determine them will be stated at the point of collection or in the current operational retention schedule. Where personal data is transferred outside the European Economic Area, VYNE+ uses an applicable lawful transfer mechanism and appropriate safeguards. Data subjects may request access, rectification, erasure, restriction, portability or objection where applicable and may withdraw consent at any time without affecting processing carried out before withdrawal.

Required and optional information. Customers must provide the personal data reasonably required to process payment, verify age, fulfil and deliver an order, provide customer support and comply with legal obligations. Without that information, VYNE+ may be unable to accept or fulfil the order. Artists and their authorised representatives must provide the information reasonably required to verify identity, authority, rights ownership, tax status and payment eligibility and to administer artist pages, reporting and payments. Without that information, VYNE+ may be unable to publish or administer an artist page, activate a track or make an artist payment. Information that is optional is identified as such at the point of collection.

Requests regarding personal data or the withdrawal of consent may be sent to info@vyneplus.com. Data subjects may exercise the rights described in this Privacy Policy in accordance with applicable law. VYNE+ does not make decisions producing legal or similarly significant effects solely by automated means unless the affected person is separately informed as required by law. If a data subject believes that their personal data rights have been violated, they may lodge a complaint with the Information Commissioner of the Republic of Slovenia or another competent supervisory authority.