Terms & Conditions
These Terms and Conditions apply to all purchases made through the VYNE+ online store operated by VYNE d.o.o., Bratov Učakar 82, 1000 Ljubljana, Slovenia, company registration number [to be added], tax number [to be added when allocated] and VAT identification number [to be added if and when applicable], email info@vyneplus.com. By placing an order, the customer confirms that they have read, understood and accepted these Terms and Conditions.
VYNE+ sells alcoholic wine products exposed to selected sound through patent-pending* VYNE+ technology. Alcoholic beverages may only be purchased by persons who are legally allowed to buy alcohol in their country of delivery. By placing an order, the customer confirms that they meet the applicable legal age requirement. Age verification may be required at checkout or upon delivery. The seller reserves the right to refuse or cancel an order if age verification, payment, delivery data or legal compliance requirements are not satisfied.
Vynefication and product claims. “Vynefication” means the VYNE+ sound-ageing process in which a selected sound is transferred into wine as controlled mechanical vibration through patent-pending* VYNE+ technology. Product descriptions may refer to sensory, laboratory testing or research findings, where applicable. Such descriptions are product and process information only; they are not health claims, medical claims or guarantees that every customer will perceive the same aromas, bubbles, mouthfeel or sensory result.
VYNE+ sound library. Customers may select tracks from the VYNE+ sound library for eligible Custom Edition or Artist’s Edition bottles. These tracks have been uploaded, submitted or authorised by participating artists or their authorised representatives for use within the VYNE+ platform and for the relevant bottles, subject to the scope and duration of the applicable artist licence and these Terms. Inclusion in the sound library means that the submitting artist or representative has contractually confirmed the relevant authority and permissions; it does not constitute an independent guarantee by VYNE+ that no third party may assert a competing claim.
Customer audio, label content and rights. For Custom Edition products, the customer may upload or provide a song, voice memo, heartbeat, wedding vow, sound recording or other audio file of up to 120 minutes, provided that the customer has the right to use it. The customer may submit a YouTube link or a link to another third-party platform solely as a reference for selecting or identifying the requested song or recording. Submission of a link does not grant VYNE+ any copyright, neighbouring right or other right in the linked content. Where required, depending on the type of recording, its author and the applicable rights arrangement, VYNE+ obtains the audio separately from a lawful source or from the author, artist or other relevant rightsholder. VYNE+ may require an authorised audio file, permission or other evidence of rights and may refuse to use the requested recording if an appropriate source or the necessary rights are not available. The customer acknowledges that the receipt, technical processing and playback of uploaded or provided audio files is an automated process. Customer-provided audio is not routinely listened to or reviewed by VYNE+. VYNE+ may access or review the audio where reasonably necessary for technical support, quality control, security, complaint handling, rights claims or legal compliance. VYNE+ does not review, verify, clear or monitor every audio file, recording, label text, message or other customer-provided content before production, and does not verify whether the customer has obtained all required copyright, neighbouring rights, privacy, personality, trade mark or other third-party permissions. The customer may personalise the optional label text, subject to available space, production specifications, mandatory wine-labelling requirements and these Terms. The customer may choose label text that does not identify or correspond to the selected or played sound or recording. VYNE+ does not verify or guarantee that the artist name, track title, description, message or other customer-selected label text matches, accurately identifies or is otherwise consistent with the sound or recording used for the Custom Edition product. The customer is solely responsible for the choice, accuracy and lawfulness of that label text and for any discrepancy between it and the selected or played sound or recording. VYNE+ may refuse or require changes to text that is unlawful, infringing, defamatory, discriminatory, misleading, offensive or otherwise inappropriate. The customer is solely responsible for ensuring that any audio, text, image, name, message, label content or gift message provided does not infringe copyright, neighbouring rights, privacy rights, personality rights, trade marks or other third-party rights and is not unlawful, offensive, discriminatory, misleading or otherwise inappropriate. If the customer uses copyrighted music or third-party audio, the customer must not publish it publicly, including on social media, unless they have the necessary rights. VYNE+ may refuse, suspend, remove or decline to use content that appears unlawful, infringing, offensive, discriminatory, misleading or otherwise inappropriate, but any such discretionary action does not create an obligation for VYNE+ to review or monitor customer-provided content generally.
Bottle QR code and digital product page. Custom Edition bottles may include a QR code or similar digital identifier that always links to a bottle-specific VYNE+ digital page. This page may display information about the individual bottle or order, such as the selected sound, vynefication duration, wine base, label information, gift message or other customer-provided or order-related details. Customer-selected label information displayed on the page may differ from, and is not verified by VYNE+ against, the selected or played sound or recording. Where the customer has provided a YouTube link or a link to another third-party platform as a reference for the selected recording, the bottle-specific digital page may include a link to the original page on that third-party platform. Availability, removal, playback conditions and access to the linked third-party content are controlled by the relevant platform and rightsholders, and VYNE+ does not guarantee that the link or content will remain available. The QR code and bottle-specific digital page are provided for informational and product-experience purposes only and do not create any additional warranty, guarantee of sensory effect or public licence to use customer-provided content. Where the page displays, references or gives access to customer-provided audio, text, images, names, messages or label content, the customer remains solely responsible for ensuring that such content is lawful and that all required rights, permissions and consents have been obtained. Anyone with physical access to the bottle or QR code may be able to access the bottle-specific digital page, unless access restrictions are offered and enabled.
Separate ingredients and nutrition QR code. The bottle label also contains a separate QR code marked “Sestavine in hranilna vrednost”, which provides access to the legally required list of ingredients, nutrition declaration and any other mandatory product information that may be provided electronically under applicable law. This QR code is separate from the larger experience QR code marked “SCAN TO LISTEN” and “HEAR YOUR BOTTLE”, which links to the bottle-specific VYNE+ digital page. The electronic label containing mandatory product information is provided solely for regulatory and consumer-information purposes and does not contain sales or marketing content or collect or track user data, except where expressly permitted by applicable law.
Changes and production timing for Custom Edition bottles. The following rules apply only to Custom Edition bottles. Changes to the selected sound may be possible shortly after ordering, but once vynefication has started the audio can no longer be changed. Vynefication usually begins within 24 hours of the order. Label changes may be possible within 48 hours of the order. The selected sound generally plays continuously on a loop during vynefication, although repeated playback may include short planned pauses. After vynefication, Custom Edition bottles undergo final sparkling-wine finishing, which may include remuage, disgorgement, VYNE+ dosage, final corking, wire-caging, hand-labelling, packing and release. Standard products that are not Custom Edition products are subject to the standard ecommerce rules set out in these Terms and Conditions.
Custom Edition customisation. Each Custom Edition bottle is individually customised according to the customer’s chosen sound, vynefication duration, wine base and label design. Even where the same base wine is used, the selected sound and vynefication profile make each order unique. If an uploaded file needs technical cleaning or cannot be used as provided, VYNE+ may contact the customer before production continues.
Mandatory product information. Before the customer places an order, the relevant product page or checkout provides the mandatory information applicable to the wine or sparkling wine concerned, including its legal designation, nominal volume, actual alcoholic strength, provenance, producer or bottler information, allergens, sugar category where applicable, ingredients and nutrition information, whether displayed directly on the physical label or through the separate legally permitted electronic label accessible via the QR code marked “Sestavine in hranilna vrednost”, and any required storage, use or durability information. The information shown for the specific product forms part of the contract.
Product descriptions, prices, availability, vynefication options, delivery options and estimated timelines are presented in the online store. Images are for illustrative purposes only and may differ slightly from the actual product. Prices are shown in EUR and include VAT unless stated otherwise. Any applicable delivery costs are shown before the order is confirmed. For orders delivered within the EU, shipping is free for Custom Edition bottles and for all deliveries included in the Annual Collection. For non-custom bottles, shipping charges apply to orders below EUR 100. Delivery to non-EU destinations is assessed on a case-by-case basis, subject to customs requirements and legal restrictions, and delivery costs are calculated separately for each order. Any additional charges outside the EU, including customs clearance fees, import VAT, alcohol duties, local taxes and courier handling fees, are the customer’s responsibility.
Payment. Available payment methods are shown at checkout. Orders are processed after successful payment or payment authorisation, unless otherwise agreed in writing. The seller may use third-party payment providers to process payments, perform payment authorisation, fraud checks and other security controls. If payment is unsuccessful, reversed, refused or suspected to be fraudulent, the seller may delay, suspend or cancel the order or Annual Collection membership in accordance with applicable law.
Personal use, resale and alcohol compliance. Products on vyneplus.com are sold for personal use, gifting or authorised business purposes only and not for unauthorised resale or unlawful distribution. The seller may refuse, suspend or cancel orders where it reasonably suspects unauthorised resale, unlawful distribution, age-verification avoidance, breach of alcohol regulations, breach of import rules or other unlawful use.
Natural product variations. Wine is a natural product and may vary between vintages, disgorgement dates, batches, storage conditions and production lots. Minor variations in colour, bubbles, aroma, taste profile, mouthfeel, label placement, packaging or presentation do not constitute a defect where the product otherwise conforms to the order and applicable product description.
The contract is concluded when the seller confirms the order by email. The seller may reject or cancel an order if the product is unavailable, the payment is not completed, the delivery address is outside the available delivery area, or the order would breach applicable alcohol, tax, customs, excise or consumer protection rules.
For business customers, specific prices, delivery terms, minimum quantities, payment terms and resale conditions may be agreed separately in writing. In case of conflict, the separate written B2B agreement prevails over these general Terms and Conditions.
Corporate, bulk, barrel wine series, personalised bottles, corporate gifts, events, weddings, artist releases, private celebrations and gift card experiences are subject to separate availability, timing, pricing, content, production and customisation terms agreed in writing.
Annual Collection. VYNE+ offers an Annual Collection membership comprising four consecutive seasonal deliveries, in the quantity selected by the customer, for example 4 × 1 bottle, 4 × 3 bottles or 4 × 6 bottles. Each seasonal release remains the current delivery for a defined period until the next scheduled release. The delivery months and release periods may vary between Annual Collections; March, June, September and December are examples only. Membership begins with the seasonal release that is current when the customer joins and continues with the next three scheduled releases, even if the fourth delivery falls in the following calendar year. For example, if releases are scheduled for March, June, September and December, a customer joining in April receives the March release, which remains current from March through May, followed by the June, September and December releases. A customer joining in June begins with the June release, followed by the September and December releases and the March release of the following year. The full Annual Collection membership fee is paid once in advance for each membership period and covers the four consecutive deliveries included in the selected Annual Collection package. The applicable delivery schedule, release periods, bottle selections, availability and delivery regions are shown or communicated at the time of purchase and may be adjusted where required by production, vintage, legal, customs or delivery constraints.
The Annual Collection membership renews automatically for a further membership period of four consecutive seasonal deliveries only where the customer has expressly agreed to automatic renewal and the applicable checkout process and mandatory law permit it. Before each renewal, VYNE+ will communicate the renewal date, price, delivery schedule and available cancellation method within the period required by applicable law. Upon renewal, the customer is charged the full membership fee for the next membership period in one payment using the authorised payment method. The customer may cancel the next renewal at any time before the renewal charge is made. After renewal, any cancellation, withdrawal and refund rights are governed by these Terms and mandatory consumer protection law, including any rights that cannot be excluded for a distance contract or recurring service. Cancellation prevents subsequent renewal but does not affect bottles already lawfully produced or dispatched, except where mandatory law provides otherwise.
Artists, artist pages and music rights
Artist participation and artist page. VYNE+ invites eligible artists to create a dedicated public VYNE+ artist page through which fans can discover the artist and create customised Artist’s Edition bottles aged with the artist’s music. Each artist page may include the artist’s approved photograph, biography and social-media or website links, together with an ordering module featuring up to five approved tracks and a unique shareable URL for the artist’s fans. Artists may share their page through their own channels, including social media, websites, newsletters, QR codes and live events. An artist page and any submitted content are not published automatically. VYNE+ reviews and must approve each page, track and other submitted item before publication or activation. Submission does not guarantee approval, publication, continued availability, promotion or any minimum number of orders. VYNE+ may request changes or may approve, reject, suspend or remove an artist page, track or submitted item where reasonably necessary for legal, rights-clearance, technical, commercial, brand-safety or operational reasons.
Scope of the standard artist programme. Unless otherwise agreed in writing, the artist-page programme, sound-library participation and fixed per-bottle fee described in this section apply only to Custom Edition and Artist’s Edition bottles produced as individual customer-specific bottles or in small customer-specific production units. This applies regardless of the total number of bottles in an order and includes larger orders fulfilled through multiple devices, production units or production cycles. It does not apply to wine or sparkling wine produced, treated, aged, bottled, marketed or released as a common batch using an artist’s track across an entire barrel, tank, production lot or other volume-based series (an “Artist Collaboration Release”). Any Artist Collaboration Release, including any use of the artist’s name, track title, image, trade marks or other artist materials in product naming, labels, packaging, advertising, promotion or distribution, requires a separate prior written agreement between VYNE+ and the artist or the relevant rightsholders. That agreement will define the applicable licence, approvals, products, quantities, territories, term, remuneration, reporting, marketing commitments and termination rights. Activation of an artist page or track under the standard artist programme does not by itself authorise an Artist Collaboration Release.
Ownership and licence. The artist retains ownership of the artist’s music and other submitted materials. By uploading, submitting or activating a track or other material, the artist grants VYNE+ a non-exclusive, worldwide, royalty-bearing licence, for the period during which the material is activated and for as long thereafter as reasonably necessary to fulfil existing orders, keep required transaction records and operate bottle-specific digital experiences, to host, store, reproduce, technically process, encode, transmit, play, make available and display the material solely in connection with the VYNE+ platform, the VYNE+ sound library, artist pages, Artist’s Edition bottle production, bottle-specific digital pages, order fulfilment and related promotion of the artist, VYNE+ and the relevant products. This licence includes the right to identify the artist and the selected track by displaying the artist’s approved name and the track title on the bottle’s front label and on the bottle-specific digital page accessible through its QR code or similar digital identifier. Unless separately agreed in writing, VYNE+ receives no ownership interest and no exclusive rights in the material.
Artist warranties and permissions. The artist represents and warrants that the artist is at least 18 years old, has authority to accept these Terms and controls, or has obtained, all licences, permissions, consents and clearances required for every submitted track and other material, including any rights of authors, composers, lyricists, performers, featured artists, producers, record labels, publishers, collecting societies, photographers and other relevant rightsholders. An artist signed to a label, publisher or other representative remains responsible for confirming that participation is permitted. The artist must not submit material that is unlawful, infringing, misleading, defamatory, discriminatory or otherwise inappropriate. On reasonable request, the artist shall provide evidence of the relevant rights and permissions. The artist shall promptly notify VYNE+ if any right, authority or permission changes, expires or is disputed.
Sound library, promotion and custom labels. Approved tracks may appear both on the artist’s page and in the general VYNE+ sound library, where customers may discover and select them for Artist’s Edition bottles. VYNE+ may, at its discretion, feature selected artists or tracks through VYNE+ websites, social channels, newsletters, campaigns, events and other promotional materials, but does not guarantee any feature, placement, audience reach or sales. Subject to prior approval and applicable production specifications, an artist may propose a custom front-label design for bottles linked to the artist’s music. The artist remains responsible for securing all rights in the label design and related visual materials. Separate design, production, approval, timing or pricing terms may apply.
Artist verification. Before making the first payment, VYNE+ will require the artist or the artist’s authorised representative to complete identity and authority verification. VYNE+ may request identification, confirmation through an official artist channel, evidence of control of the artist’s official website or social-media account, payment-account details, rights documentation, proof of representation or other reasonable supporting information. No payment will be made until verification has been completed to VYNE+’s reasonable satisfaction. If verification is unsuccessful, incomplete or reveals suspected impersonation, fraud or unauthorised use of an artist’s identity or materials, VYNE+ may withhold payment, suspend or remove the artist page and tracks, cancel pending participation and take other reasonably necessary protective measures. Verification does not transfer responsibility for music or other content rights from the person submitting the materials to VYNE+.
Artist fee, reporting and payment. For each eligible bottle created using an activated artist track, VYNE+ will credit the artist with the fixed per-bottle fee displayed to the artist before activation or otherwise agreed in a separate written artist agreement. The applicable fee may differ between artists, tracks, products, territories or programmes and may be changed prospectively by notice to the artist; a change does not reduce fees already earned on eligible completed orders. VYNE+ will track qualifying orders and provide or make available a periodic statement. Accrued artist fees are calculated monthly. Payment is made when the artist’s accrued unpaid balance reaches the minimum payout threshold of EUR 50, subject to valid payment and tax information, refunds, cancellations, chargebacks, fraud checks, legally required deductions and applicable invoice or self-billing requirements. The artist must be legally entitled to receive the payment, whether through a company, sole trader, other legal entity or, where permitted by applicable law, in the artist’s personal capacity. If the artist provides a personal bank account or receives payment without a business entity, the artist remains solely responsible for ensuring that this arrangement, the receipt of income and any related invoicing, registration, tax, social-security, foreign-exchange or reporting obligations comply with all applicable laws. VYNE+ may request tax-residence information, taxpayer identification numbers, invoices, declarations or other documentation reasonably required to make a lawful payment and may withhold payment until the required information has been provided. If the accrued unpaid balance is below EUR 50 at the end of a monthly payment cycle, it is carried forward and added to fees earned in subsequent months until the threshold is reached. Once the threshold is reached, the accrued unpaid balance will be paid in the next regular monthly payment cycle. No fee is earned on cancelled, refunded, fraudulent, test, complimentary or unpaid orders unless VYNE+ agrees otherwise in writing. The artist is responsible for the artist’s own taxes, social contributions and reporting obligations.
Track removal and termination. An artist may request deactivation or removal of a track at any time by contacting VYNE+. VYNE+ will remove the track from selection for new orders within a reasonable technical period. Removal does not affect orders accepted before deactivation, bottles already in production or dispatched, amounts already earned, legally required records or bottle-specific digital experiences already created, and the licence granted above continues only to the extent reasonably necessary for those purposes. VYNE+ may immediately suspend a track or artist page while investigating a rights claim, legal issue, payment concern, security incident or breach of these Terms.
If an artist relationship ends or a track is permanently removed while the accrued unpaid balance remains below EUR 50, VYNE+ will retain the balance for the period stated in the artist-specific terms. The balance will be paid once the applicable payout conditions are met or otherwise handled in accordance with those artist-specific terms and mandatory law. VYNE+ will not treat an unpaid balance as forfeited solely because no further eligible bottles are created unless this consequence and the applicable period were clearly agreed with the artist in advance.
Rights claims, takedowns and artist responsibility. Rightsholders may report alleged infringement to info@vyneplus.com with sufficient information to identify the work, the disputed material, the claimed rights and the reporting party. VYNE+ may disable access to disputed material, suspend new orders, preserve relevant records and request supporting documentation while reviewing a claim. The artist is responsible for losses, claims, costs and reasonable legal expenses arising from the artist’s breach of the warranties above, to the extent permitted by applicable law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Tracks not supplied or activated by an artist. Customers may request a recording that has not been supplied or activated by the relevant artist through a VYNE+ artist page. Such a request is treated solely as a reference identifying the requested recording. Where required, depending on the type of recording, its author and the applicable rights arrangement, VYNE+ will require an authorised audio file, obtain the audio from a lawful source or from the relevant author, artist or other rightsholder, or refuse the request. VYNE+ may retain customer-provided track information, metadata and relevant order records for order fulfilment, security, fraud prevention, rights-claim handling, legal compliance, aggregate usage tracking and administration of any voluntary artist-payment policy, in accordance with the Privacy Policy and applicable law. Any attribution to an artist that is based on customer-provided information or available metadata is not confirmation that the attribution is accurate or that the customer has obtained the necessary rights. If VYNE+ records 1,000 eligible bottles produced using music reasonably attributed to the same artist without an activated artist arrangement, VYNE+ intends to make reasonable efforts to identify and contact that artist or the relevant rightsholder and offer a voluntary payment calculated at EUR 1 per eligible bottle, subject to identity and rights verification, valid payment and tax information, and any legally required deductions. VYNE+ may correct or disregard duplicated, incomplete, inaccurate, fraudulent or unverifiable track records when calculating eligible bottles. This voluntary payment policy does not constitute, replace or imply a copyright or neighbouring-rights licence, does not waive any right or defence of VYNE+, does not admit infringement or liability, and does not prevent VYNE+ from suspending use of the relevant music. No third party may claim or collect such payment without satisfactory evidence that it is legally entitled to do so, and overlapping or competing claims may be withheld until resolved.
Separate artist terms. Before an artist page or any track is approved for publication or activation, VYNE+ may require the artist to accept additional artist-specific terms or a separate agreement covering identity verification, rights documentation, fee level, payout threshold, payment method, tax treatment, reporting, promotional permissions, label approvals, term and termination. If those artist-specific terms conflict with this section, the artist-specific terms prevail for the artist relationship to the extent of the conflict.
Delivery
Standard delivery through the VYNE+ online store is currently available only to destinations within the European Union. Shipping within the EU is free for Custom Edition bottles and for all deliveries included in an Annual Collection membership. For standard, non-custom bottles, shipping charges apply to orders below EUR 100 and are shown before the order is confirmed. Delivery to destinations outside the EU is not offered as a standard checkout option and may be arranged only on a case-by-case basis by prior agreement with VYNE+, subject to applicable alcohol-import rules, customs requirements, carrier availability and other legal or operational restrictions. Any agreed delivery costs and any additional charges outside the EU, including customs-clearance fees, import VAT, alcohol duties, local taxes and courier handling fees, are calculated or charged separately and are the customer’s responsibility. Customers seeking delivery outside the EU should contact info@vyneplus.com before placing an order. VYNE+ may refuse delivery where private wine import or direct-to-consumer alcohol delivery is prohibited, restricted, technically impossible or commercially unreasonable.
Standard, non-custom bottles are dispatched within 3 working days after order confirmation. Custom Edition bottles are dispatched within 3 working days after completion of the full production process, including the selected sound treatment and the subsequent sparkling-wine finishing steps, which may include remuage, disgorgement, VYNE+ dosage, final corking, wire-caging, hand-labelling and packing. When the customer selects the sound-treatment duration in Step 2 of the ordering process, the latest delivery date for the bottle is shown. Delivery may take place before this date. VYNE+ plans production and dispatch with a reasonable time reserve so that the order is delivered no later than the stated latest delivery date. This commitment does not apply where delivery is delayed by the carrier or by other events beyond VYNE+’s reasonable control. If such a delay occurs, VYNE+ will inform the customer as soon as reasonably possible and provide an updated delivery date or another solution in accordance with applicable law.
Customers may request delivery to another address, subject to availability and legal restrictions. Gift messages, scheduled delivery dates and shipment without a printed invoice may be offered where available and technically supported by the checkout process. Invoices may be provided electronically or separately from the parcel.
The customer must provide accurate delivery information and ensure that an adult person legally allowed to receive alcohol is available at delivery. The carrier may request age verification or refuse delivery where required by law or by carrier policy.
Risk of accidental loss or damage passes to the consumer when the goods are physically received by the consumer or by a third party designated by the consumer, other than the carrier. For business customers, risk may pass according to the separately agreed delivery terms.
Complaints and Defective Products
If the customer receives damaged, incorrect, missing or defective goods, they should notify the seller as soon as possible at info@vyneplus.com and provide the order number, a description of the issue and, where relevant, photographs of the product, packaging and shipping label. If a bottle arrives visibly damaged, the customer is encouraged to contact VYNE+ within 48 hours of delivery and provide photographs so that the issue can be investigated promptly. Failure to notify VYNE+ within 48 hours does not affect any mandatory statutory rights.
The seller will review the complaint and, where justified, arrange a replacement, refund, price reduction or another remedy in accordance with applicable consumer protection law. If a replacement Custom Edition bottle is agreed, the replacement must undergo the full customisation production process, including the selected sound treatment and the subsequent sparkling-wine finishing steps. The estimated completion and delivery date will be communicated to the customer when the replacement is confirmed. For damaged, incorrect, defective or otherwise non-conforming bottles or packaging, the seller does not normally require the customer to return the goods. The customer may be asked to keep the goods and packaging until the complaint is resolved and to provide photographs or other reasonable evidence needed to assess the issue.
Complaints do not affect the customer’s statutory rights. If a consumer dispute cannot be resolved directly, the customer may have access to out-of-court dispute resolution mechanisms under applicable law.
Any commercial guarantee, order protection, goodwill replacement, voluntary refund, priority production option or other optional service offered by VYNE+ applies in addition to, and does not limit, the customer’s mandatory statutory rights under applicable consumer protection law.
Right of Withdrawal and Returns
Consumers who purchase goods online generally have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period starts on the day after the consumer, or a third party designated by the consumer other than the carrier, receives the goods. For orders delivered in several shipments, the period starts when the last item is received.
To exercise the right of withdrawal, the consumer must inform the seller before the expiry of the 14-day period by sending a clear statement to info@vyneplus.com. The consumer may use the model withdrawal form below, but this is not mandatory.
The consumer must return the goods without undue delay and no later than 14 days after notifying the seller of the withdrawal, unless the seller expressly agrees that the goods do not need to be returned or waives the return requirement. Unless the seller agrees otherwise or failed to inform the consumer about return costs, the consumer bears the direct cost of returning the goods. Goods must be returned unused, undamaged and, where possible, in their original packaging. If the seller agrees that the goods do not need to be returned, the seller may ask the consumer to provide photographs or other reasonable evidence and, where appropriate, to keep or dispose of the goods safely and in accordance with the seller’s instructions.
Opened bottles. Opening a sealed bottle may reduce the value of the product beyond what is necessary to establish its nature, characteristics and functioning. For a valid withdrawal, the consumer may therefore be responsible for any diminished value resulting from handling beyond what is necessary for that purpose, to the extent permitted by applicable law. This does not affect the consumer’s rights where the product is damaged, defective, spoiled, corked, oxidised, incorrect or otherwise non-conforming.
The seller will refund payments received from the consumer, including the standard delivery cost, within 14 days of being informed of the withdrawal. The seller may withhold the refund until the goods are received back or until the consumer provides proof of return, whichever occurs first. Additional costs resulting from the consumer choosing a delivery method other than the least expensive standard delivery offered by the seller are not refunded.
Optional paid services may be offered at checkout. Priority production moves the customer’s bottles to the front of the ageing queue; unless otherwise stated at checkout, delivery is estimated within 3 working days after dispatch. Order protection provides a no-questions-asked remedy for eligible delivery or order issues covered by the service. Covered issues may include loss in transit, visible transport damage, incorrect item, missing item or delivery failure confirmed by the carrier. Order protection does not cover incorrect delivery information provided by the customer, refusal or failure of age verification, unlawful import restrictions, customer change of mind after Custom Edition production has started, misuse, unauthorised resale or unauthorised handling after delivery. If the customer selects order protection and a covered issue occurs, the customer may choose either a refund or a replacement shipment, subject to the service terms shown at checkout and applicable law.
For standard products that are not Custom Edition products, the statutory 14-day right of withdrawal applies as described above, unless a legal exception applies.
Exception for Custom Edition bottles. Custom Edition bottles are individually customised according to the customer’s selected sound, vynefication duration, wine base and label design. They are therefore treated as goods made to the consumer’s specifications. The customer may request cancellation before the Custom Edition production process has started. Once vynefication or another customisation step has started, the statutory right of withdrawal does not apply to that Custom Edition product, except where the product is damaged, defective, incorrect or otherwise non-conforming. Cancellation requests should be sent to info@vyneplus.com as soon as possible.
For products other than Custom Edition products, the statutory withdrawal rules described above apply unless a legal exception applies.
Model Withdrawal Form
This form may be used only where the statutory right of withdrawal applies. It does not apply to Custom Edition bottles once vynefication or another customisation step has started, except where mandatory consumer protection law provides otherwise.
To: VYNE d.o.o., Bratov Učakar 82, 1000 Ljubljana, Slovenia, info@vyneplus.com. I hereby give notice that I withdraw from my contract of sale for the following goods:
. Ordered on: [date]. Received on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature: [only if sent on paper].
General Provisions
Liability and events beyond reasonable control. VYNE+ is responsible for foreseeable loss or damage caused by its breach of these Terms or failure to exercise reasonable care and skill. To the extent permitted by law, VYNE+ is not responsible for indirect or unforeseeable loss, loss caused by inaccurate information supplied by the customer, unauthorised use of customer-provided content, improper storage or handling after delivery, or delay or failure caused by events beyond its reasonable control, including transport disruption, extreme weather, crop or vintage failure, production interruption, shortage of materials, customs action, government restriction, technical outage or industrial action. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.
Governing law, language and disputes. These Terms and Conditions are governed by the laws of the Republic of Slovenia, without depriving consumers of any mandatory protection granted by the law of their country of habitual residence. The parties will first attempt to resolve complaints and disputes directly and in good faith through info@vyneplus.com. VYNE+ does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute unless participation is required by applicable law or VYNE+ expressly agrees otherwise in an individual case. Where VYNE+ rejects a consumer complaint, it will provide the information on out-of-court dispute resolution required by applicable law. The courts having jurisdiction are determined by applicable mandatory law. If these Terms are made available in more than one language, the version identified at checkout as governing the contract prevails to the extent permitted by applicable law.
*patent application in process