Shipping & returns
Everything we make is shipped with care and tracked to its destination.
Shipping
We currently ship online orders throughout the EU.
Shipping is free for Custom Editions and Annual Collection deliveries. For other bottles, shipping charges apply to orders below €100 and are shown at checkout.
Standard bottles are dispatched within three working days. Custom Editions are dispatched within three working days after the sound treatment and final production stages are complete. Your latest expected delivery date is shown when you select the treatment duration.
For delivery outside the EU, contact info@vyneplus.com before ordering.
Returns
Standard, non-custom products can generally be returned within 14 days of delivery. To request a return, contact info@vyneplus.com.
Custom Editions are made to your specifications. Once sound treatment or another customisation step has started, they cannot be cancelled or returned unless they arrive damaged, incorrect, defective or otherwise non-conforming.
Something wrong?
If your order arrives damaged, incorrect, incomplete or defective, contact info@vyneplus.com as soon as possible. Include your order number, a short description and relevant photographs.
For visible damage, we recommend contacting us within 48 hours and keeping the bottle and packaging until the issue has been reviewed. This does not affect your statutory rights.
For complete information about delivery, cancellations, returns and refunds, please see our Terms & Conditions.